Reflection on hotel service problems

Reflection on hotel service problems

Heart is the foundation of good service

Whether we care about our customers or not,

So we will find that we have achieved so much because of your hard work:

Bed:

Is the bed in our Chinese hotel Simmons's, outcall massage hong kong is there a hard bed,

Today is a middle-aged man, you can ask him, "Hello Sir, we have a hard bed here, if you need to adjust the replacement."

For young girls, they usually like soft bullets, lying in them feels like being wrapped up. This is because she needs this security of being wrapped up, so she prefers this comfort.

Pillow:

Usually we put 4 pillows on the bed, some are 2 soft pillows + 2 buckwheat pillows, the hotel's pillows will be a little higher, so that customers can check in.

Guests can only sleep with one pillow. Do you know where the extra pillows are?

Sofa development or other ground, when we can prompt a pillow may not be on the ground, more often exists on the sofa or on the balcony, so that it will not be dirty.

Quilts: winter quilts summer quilts, moisture-proof, clean standards

Bathroom:

The bathroom has an odor, the shower head is blocked, and the hot and cold water tips are not posted, which will affect the praise.

At the same time, water is not wasted. When the guest does not know the direction of hot and cold water switching, open the water valve for 5 minutes ~

Sound insulation:

When the sound insulation of the hotel is not good, what should our service provide?

Earplugs, reminders,

Lighting:

Does our Chinese hotel enterprise need to have the main light source, or students only through spotlights, or there are unlimited lights, background, bedside, nightlights, wardrobe lights, bathroom lights, voice-controlled lights, corridor lights;

Light source for reading;

Can I ask not to turn on the light while I sleep?

Is it easy to control,

How to deal with the information that the TV signal source is always bright blue

Curtain shading effect

Scene layout:

The scene can be arranged in more than just swans on the bed and elephants.

It is also necessary to associate customer information, so that people who have a relationship with customers can contact customers and feel the intentions of customers.

These include sketches that are relevant to the client, outcall massage services that reflect the local culture, and creative services

If you are related to the customer, you can be creative according to the customer's name, last name, image, such as drawing a customer image on the welcome card.

There are also family summer services:

How much can we serve our refined customer base?

Baby's bed, bunk bed, protective tape, children's toothbrush, toilet seat, children's toys, table and chair,

How much we can tip

Such as putting an extra garbage bag, such as the baby is in the crawling phase, such as putting two more bottles of water, such as ride-hailing services, food delivery services, such as travel advice, etc.

while I sleep bed and elephants

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